Find answers to common billing questions with Henry Schein's Credit FAQs. Learn how to select specific invoices for payment, understand account balance discrepancies, update payment information, and enroll in E-Delivery for convenient access to statements and invoices.
The account's Billing method is likely set to "statement pay", which automatically applies your payment to the oldest open balance. Only "invoice pay" accounts have the option to select the invoices they'd like to pay against.
To change your Billing method, please contact Customer Service at 1-800-472-4346 or use the Website Chat feature.
Please know that your financial privacy is our priority. For this reason, any information you save online is only viewable by you. Therefore, if we receive a new order and the credit card information needs to be updated, or there is a problem with the payment, we must reach out by phone to confirm and gather the payment information.
There are date filters shown on the open transactions page, which default to the last 30 days. Please ensure that the filters are set to show the entire period of time you'd like to review. Please also note that there is a separate date filter related to the open credits and unapplied cash at the bottom of the same page.
Henry Schein offers convenient E-Delivery of your Statements and Invoices to the email address of your choice. If you'd like to enroll to have your documents sent via email, please complete this form which will be sent to our Credit Team for review.